National Account Specialist - (FT)
Smyrna, Georgia•Full-time
About the Job
The National Accounts Specialist plays a critical role in supporting key customer relationships while leveraging data to drive business performance and growth. This position combines account management and analytical responsibilities to deliver actionable insights, optimize sales and operational execution, and support strategic decision-making. The role serves as a key liaison between customers, sales teams, and cross-functional partners to ensure alignment, efficiency, and continuous improvement across the business.
LOCATION: 5000 Highlands Pkwy, Suite 280 Smyrna, GA 30082
Duties and Responsibilities of the Position:
- Serve as the primary point of contact for assigned National Account customers, providing day-to-day support and ensuring strong, collaborative relationships.
- Analyze sales, inventory, pricing, and promotional data to identify trends, risks, and growth opportunities; translate findings into actionable business recommendations
- Partner with National Accounts leadership and sales teams to develop and execute strategic account plans, leveraging data insights to improve performance and drive growth.
- Prepare and deliver reporting, dashboards, and presentations that clearly communicate performance metrics, business insights, and recommendations to internal stakeholders and customers.
- Support key account initiatives such as line reviews, category planning, pricing analysis, and promotional strategy execution.
- Monitor and assess account performance, inventory health, and forecast accuracy, proactively identifying gaps and recommending solutions for continuous improvement.
- Act as a cross-functional liaison between Sales, Supply Chain, Inventory Management, Credit, and other internal teams to resolve issues and ensure seamless execution for assigned accounts.
- Support sales operations and forecasting processes, including demand planning, trend analysis, and business planning activities.
- Evaluate in-store execution, merchandising effectiveness, and product placement, identifying opportunities to improve sell-through and overall account performance.
- Build, maintain, and enhance reporting tools and dashboards (e.g., Excel, Power BI) to streamline data analysis, automate processes, and improve decision-making efficiency.
- Ensure accurate and up-to-date customer and account data within internal systems to support operational excellence and reporting accuracy.
- Communicate account expectations, product specifications, pricing, and inventory availability to internal and external stakeholders to ensure alignment and execution.
- Continuously identify and implement process improvements and efficiency opportunities across reporting, analytics, and account management workflows
- Provide ongoing analytical and operational support to field sales teams, equipping them with tools, insights, and performance tracking to drive results.
Required Experience and Education:
- Bachelor’s degree in a related field or equivalent education and/or experience.
- 2-4 years’ relevant experience or equivalent education and/or experience.
- Experience in sales support preferred.
Competencies:
- Demonstrates a strong desire to understand the “why” behind business performance; proactively investigates trends, anomalies, and root causes to uncover meaningful insights.
- Ability to translate complex data into clear, actionable insights that influence strategy, improve performance, and support key account decisions.
- Naturally inquisitive with a passion for learning; consistently seeks new ways to improve processes, uncover opportunities, and challenge assumptions.
- Strong ability to connect data points across multiple sources (sales, inventory, pricing, promotions) to identify risks and opportunities and recommend solutions.
- Strong proficiency in Excel and experience with data visualization tools (e.g., Power BI, Tableau); capable of working with large datasets and building efficient reporting solutions.
- Ensures accuracy and consistency in data analysis and reporting; maintains high standards for data quality and reliability.
- Thrives in a fast-paced environment; takes initiative to explore new ideas, tools, and approaches to improve performance and efficiency.
- Excellent communication, problem solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
Other Pertinent Job Information:
- The ability to lift 50 pounds regularly.
About Dal-Tile
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.