Customer Service Representative - FT
Nashville, Tennessee•Full-time
About the Job
The Showroom Sales Coordinator is an entry-level contributor who supports the Showroom and Sales team and ensures a seamless customer experience within the showroom environment. This role involves a combination of administrative tasks, customer service duties, and sales support responsibilities.
Duties and Responsibilities of the Position:
- Assist with all aspects of the customer selection and buying experience, including initial contact, specifications, pricing, sourcing, and order placement.
- Assist with providing customers with selection advice and product details.
- Communicate with customers and internal teams to follow leads assist with capturing and supporting sales growth reporting, answering phones and inquiries, setting appointments, etc.
- Assist with presenting products and services to clients, providing technical assistance and information regarding product quality and attributes.
- Assist in the operations of the showroom, including ordering, receiving, and shipping samples for customers, maintaining samples and displays, and monitoring sample inventories.
- Assist with day-to-day activities, including calendar management, events, meetings, and social media.
- Actively participate in group activities, collaborate with the team, and help generate alternative solutions while evaluating their feasibility.
- Perform other duties as needed.
Required Experience and Education:
- Bachelor’s degree in a related field or equivalent education and/or experience.
- 0-2 years’ relevant experience or equivalent education and/or experience.
Competencies:
- Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
- Excellent communication, problem-solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient in using Microsoft Office Suite products.
Other Pertinent Job Information:
- The ability to lift 50 pounds regularly.
About Dal-Tile
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.